You have two ways to retrieve it.

1. Go to the password retrieval tool and type your e-mail and username. After that we will send you your password.

2. Other way - contact our support team and write all info about your account you know - your username, e-mail, subscription ID and other relevant details... We`ll check manually all your information, and then, if you are not some hacker, we`ll send you e-mail with instructions

You can cancel your account directly from the processor company which you used when signing up. Just choose right link and go to the needed company - NETBILLING and then follow the instructions.

You can also contact our support team and write us a message with the information about your account - full name, username, password, subscription ID, e-mail and a brief summary of your issue.

Note - you should cancel at least 24 hours ahead of the scheduled billing date.

The cost of your subscription depends on what options you choose when you sign up Joining for three months costs less than joining for one month. Check out our sign up page for all possible options.

Your information and identity are completely protected by our SSL server. SSL stands for Secure Sockets Layer and is the internet`s leading encryption technology, designed to prevent the interception of your private information sent over the internet or a computer network. Learn more about SSL security.

All our sites have been fully tested for cross browser compatibility. So whatever browser you use you shouldn`t have any issues. However to have a better experience we recommend that you to use the latest version of your browser. Also be sure cookies that are on and that Java script settings are on.

There are two ways:

1. Click the download icon on the flash player and then choose the quality you wish to download.

2. Download the movie by clicking the buttons under the flash player. Please, right-click any of the buttons and choose `Save As...`

Maybe the sound is off. Do a sound check on your device. If it`s ok, check the volume in the flash player. The volume control icon appears like this:

If you have already downloaded videos that have this problem then download and install K-lite codec pack.

PC users click here: http://www.free-codecs.com/download/K_lite_codec_pack.htm

MAC users click here: http://davidtse916.wordpress.com/2007/12/30/k-lite-codec-pack-for-mac/

Try to play video with VLC media player. You can download it here: http://www.videolan.org/

To open our video in fullsreen mode, just click the Fullscreen button in right bottom corner of the flash player.

To return to the small video screen version just press the `ESC` button on the keyboard.

You can change the quality of any video and we will save your preferences for all the other videos. Just click on the left element in the right bottom corner of the flash player and choose the quality you want.

We recommended that you use 1080p to enjoy the video fully, but it load slowly, depending your internet connection speed. You can always chose the lower quality.

Just press the Embed button on the flash player or the Embed button below the video in the right column, then choose the needed options and get the embed code. Copy and paste it on other sites!

First of all, you can copy the link and send it to your friends manually, but we have an easier way. You can share the video with all of your friends at once. Just press the Share button in the flash player or the Share button below the video in the right column, choose social network and follow the instructions.

Your video codecs may be out of date. You can download the very popular K-Lite Codec Pack and choose the `Full` option to help ensure complete playback ability.

PC users click here: http://www.free-codecs.com/download/K_lite_codec_pack.htm

MAC users click here: http://davidtse916.wordpress.com/2007/12/30/k-lite-codec-pack-for-mac/

Try to play video with VLC media player. You can download it here: http://www.videolan.org/

Please contact our Support Department with the file in question and we`ll review it immediately.